Terms & Conditions

1. Orders

Our website is a menu showcase — orders are placed by phone or WhatsApp. An order is confirmed when our staff confirm it back to you with the total price and estimated time. Prices shown on the site are final at the time you order, but we may decline an order if an item is unavailable, the delivery area is closed, or we cannot reach you on the phone number provided — in which case no charge applies.

2. Payments

You may pay by cash on delivery or mobile money. Mobile money payments must be confirmed by us before dispatch where required. For cash orders, please have the amount ready for our rider — exact change is appreciated but not required.

3. Delivery

Delivery times are estimates based on your area and the kitchen load. We deliver only to the areas our staff confirm, and orders must meet the area's minimum. Please provide a reachable phone number — if our rider cannot reach you, the order may be returned and re-delivery may be charged.

4. Cancellations & Refunds

You may cancel without charge before the kitchen starts preparing your food. After that, cancellations are at the restaurant's discretion. If your food arrives damaged, cold or incorrect, contact us within one hour — we will replace the dish or refund the item.

5. Offers

Offers shown on the menu are valid subject to their stated conditions and cannot be combined or exchanged for cash. Offers may change at any time.

6. Allergies

Ingredient lists are provided for guidance. If you have a serious allergy, please tell us when you order and we will do our best to accommodate — but dishes are prepared in a shared kitchen that handles common allergens.

7. Liability

Our total liability for any order is limited to the amount paid for that order. Nothing in these terms limits your rights under Tanzanian consumer law.

8. Contact

Arafat Restaurant · Livingstone & Udowe Street, Dar es Salaam, Tanzania · +255 740 111 490 · info@arafatrestaurant.co.tz